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Terms of Service
Welcome to Cosette.com.au, Your New Best Friend in Fashion.
Cosette’s (“COSETTE” “we” “us” “our”) website (our “Site”) and related services are made available to you in accordance with the following Terms of Service (collectively, the TOS). Please read the TOS carefully to understand it before placing an order on cosette.com.au. Cosette is a trading name of the My Fashion Republic Group Pty. Ltd., a company registered in Australia (ABN 73 169 949 973) Our registered address is Shop 2 / 140 George Street, Sydney NSW 2000)
How It Works
Thanks to our exclusive networks and high-end buyers with years we are able to source only the very best, for less. By taking advantage of the opposite seasons between Europe and Australia, we bring you the most sought-after brands long before they would be on shelves in Australia.
Using parallel importing, our buyers are dedicated to bringing you the highest quality pieces at the best prices. All products we receive from our suppliers are new and unused.
Our in-house skilled experts carefully examine all products for its authenticity so members can shop with a peace of mind. Upon request we can offer a certificate of authenticity, using a 3rd party authentication solution.
Once your order is received by us, your item gets thoroughly quality checked, lovingly packed and dispatched straight to you within 24 hours maximum!
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Authenticity
At Cosette, we have an authenticity guaranteed policy. While we are aware our products are purchased from trusted suppliers in Europe there should never be any question regarding authenticity. Therefore, upon request, we have decided to offer an authenticity certificate corresponding to each individual bag purchased on cosette.com.au (online or in-store).
All items we receive from our suppliers are new and guaranteed authentic. Before being listed on our website, it is authenticated by 3rd party authenticators, and graded by experienced professionals.
Shipping & Delivery
Will I pay Taxes and Duties (customs fess) for International Orders?
If you're placing an order for delivery outside Australia, using our Flat Rate International Delivery service, you will have to pay taxes & duties as charged by your destination country. (Also referred to as customs charges)
If payment has not been received after 7 days, the carrier will automatically return the parcel to Cosette. Once it arrives back at our warehouse in Australia, we will issue a refund for the items only. We do not offer a refund for delivery in the instance of a customer refusing to pay for customs charges.
We ship to most locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties can be included in the shipping costs.
We strongly advise customers to use the UPS Worldwide Delivery/Toll Express services (where available), as these shipping methods include taxes & duties payable at your destination country.
Shop In-store
New! Duty- & Tax-Free In-Store Shopping
We’re excited to announce our flagship boutique based in The Rocks has just been accredited as a Duty-Free Store (DFS) by the Australian Border Force.
Everyone is welcome to shop at COSETTE. However, only international travellers with outbound plane tickets can purchase items at duty free prices.
How it works: Simply present your passport and valid travel documents to our staff before making a purchase in-store to receive your duty-free shopping card.
Cosette E-Gift Cards. The most fashionable & thoughtful gift!
It will be sent directly to the recipient’s inbox – perfect if you're looking for a last-minute gift. No shipping or physical address required – simply select the amount. To purchase multiple gift cards, simply keep adding to your shopping bag.
Free pick up in store
Visit us in-store to collect your online purchase at our Boutique in The Rocks, Sydney.
How it works:
Pick up in store is available during store trading hours. Please bring your confirmation email and your ID when you come to collect your order.
Cosette, Shop 2 / 140 George Street, Sydney, NSW 2000
Purchase Protection
For your convenience and complete peace of mind we offer Purchase Protection (for a small fee) during checkout. In the event you make a claim on your Purchase Protection, the cost of the Purchase Protection is non-refundable.
Extended Returns
If you change your mind, you may return your order to us within 14 days of the date you received it, subject to other terms of our Returns Policy. Our standard change of mind return time frame is 7 days.
We reserve the right to refuse claims under our Purchase Protection policy in circumstances where we believe that claim is invalid.
Financial guarantee & 12 Month’s store warranty.
All products sold comes with a complementary 12-month store warranty. If you have received a product with a defect or should your product become faulty, email us at info@cosette.com.au so we can sort this out as quickly as possible. Please provide your order number and photographs of the item. You may also be asked to provide detailed information to support your claim.
Please be aware that items which have been damaged because of normal wear and tear, by accident, or your own misuse, will not be considered faulty.
If the product is confirmed to have a defect or is faulty, we will replace or repair the product, as appropriate. If the product is found not to have a defect, deemed out of warranty, or you otherwise do not have a remedy for a failure to comply with the consumer guarantees under the Australian Consumer Law, we will contact you to determine whether you want us to dispose of the product or return the product to you at your expense.
Returns Policy
COSETTE offers returns within 7 days after receiving your order.
We have 3 rules of returns, item(s) must be returned:
Within 7 days of receiving your order;
Unworn and unused with the original tags still attached;
In the original packaging which must be in the original condition. This includes branded dust bags and shoe boxes.
Returns that do not meet our policy will be sent back to you.
If you have placed an incorrect order or wish to cancel an order, see the full return policy & procedure here
Final Sale
FINAL SALE applies to items that have been marked down to clear. Items that are marked FINAL SALE are not eligible for ‘change of mind’ returns or exchanges, unless in the event of them being faulty or if you have received an incorrect item. If you need advice on products marked FINAL SALE, contact us prior to purchasing to avoid disappointment.
A message will appear in your shopping bag for items that have been marked as FINAL SALE, and by purchasing such an item you agree that the item cannot be returned or exchanged due to ‘change of mind’.
Customer Care
I still need help – how do I get in touch?
Our friendly customer service team is here to help! We're ready and waiting to answer your enquiries. Chat to us (located in the bottom-right corner) or email us.
We are here Monday – Friday 9am – 5pm (AEST) to answer all queries as quickly as possible during business hours.
Updated: December 2021