Terms of Service

Updated: October 2020

How It Works 
Thanks to our exclusive networks and high-end buyers with years we are able to source only the very best, for less. By taking advantage of the opposite seasons between Europe and Australia, we bring you the most sought-after brands long before they would be on shelves in Australia.

Using parallel importing, our buyers are dedicated to bringing you the highest quality pieces at the best prices. All products we receive from our suppliers are new and unused. 

Our in-house skilled experts carefully examine all products for its authenticity so members can shop with a peace of mind. Our suppliers also partnered with Entrupy, The World's First and only on-demand authentication solution of luxury products.

Once your order is received by us, your item gets thoroughly quality checked, lovingly packed and dispatched straight to you within 24 hours maximum!

SHOP ONLINE

1. Join for free
   Create a free account for quicker checkout, wish lists plus members-only Daily Deals. Sign up to our Newsletter. This is your VIP pass to exclusive offers & discounts – you’ll be the first to access New Arrivals, Sales & more
2. Share our love for fashion.
   Connect with us, share fashion favourites and get to see who else love the products we sell. with COSETTE.
3. Forgotten your login details?
   No worries! Select "Forgot Password" link from our login page and follow the instructions. We'll soon have you shopping again!
4. How are products chosen?
   We have a team of talented Paris based stylists/buyers that source from all over continental Europe. Through strategic partner relationships, we provide you with authentic products. Our guarantee is that every item sold on cosette.com.au is the designer it promises to be. 
5. How often are new styles coming?
   Cosette offers new styles everyday – including weekends! Email announcements are sent to keep members up to date on current and upcoming new products. 
6. How long does products last on the site?
   All merchandise is available on limited quantities and last until it sells out. We do not refresh products nor change prices throughout the time being available. Items are sold on a first come, first serve basis- so be sure to log on early not to miss out!
7. How do I know if what I buy will fit me?
   All our stock includes details that are as accurate as possible in the item's description. When an item arrives, if your unhappy with the size or fit of the product, please refer to our "Return Policy".

Helpful Hints for Navigating Our Site

1. Be Quick
   Some products we sell have limited quantities, so be quick! Shopping through cosette.com.au is time sensitive and all our merchandise is sold on a first come, first served basis. 
2. Create an account & get on the list
   Create a free account for quicker checkout, wish lists plus members-only Daily Deals. Sign up to our Newsletter. This is your VIP pass to exclusive offers & discounts – you’ll be the first to access New Arrivals, Sales & more

Orders 

1. How do I place an order?
   Placing a Cosette order is easy!
   Simply visit Cosette.com.au, select the product you would like to purchase and add it to your shopping cart. Once you have added the item to your cart, you have a limited time to purchase before it is released from your cart and added back to the inventory of that sale, so be quick!
   Once the items you'd like to purchase are in your cart and you are ready to pay for them, use the checkout to review your cart. Here you will need to enter your billing and shipping addresses, will have the option to use a promo code (if applicable), and choose your method of payment.
   Then it's simply a matter of confirming your payment details and you're done!
2. Has my order gone through?
   Cosette.com.au orders that are successful will receive an order confirmation via email. You can also view your order and its status via the 'My Account'.
   If you are unsure as to the status of your order, please contact our friendly customer service team via the contact centre and they will assist you further.
3. How do I apply a promo code?
   Promo codes can simply be typed into the Promo section. They will automatically deduct before you proceed to payment.
   All vouchers have a 12-month expiry date (from the time of issue) and cannot be re-issued once they have expired.
4. Can I cancel my order or an item from my order?
   To cancel an order, simply contact our customer service team via the contact page. You are more than welcome to return all or part of your order as per our Terms and Conditions once you have received it.
   Please contact our customer service team once you have received your order, and we will go through the returns process with you.
5. Can I add to my order once it has been placed?
   Unfortunately, we are unable to add to an order once it has been placed.

Payment

1. What payment options do I have?
   We accept:
   1 - Credit Cards (including Visa, MasterCard, American Express)
   2 - Afterpay (Australia only – for purchases up to $1,000 / $2,000 from 23 April) *
   3 - Zip Money (Australia only – up to $10,000) *
   4 - PayPal
   5 - Lay-Buys powered by PayPal (20% deposit + instalment plan, the product 
   will be sent to you at reception of the final payment.) *
   6 - Latipay / Alipay / WeChat Payment
   7 - Coinbase / Bitcoin / Ethereum / Litecoin
   8 - Vouchers / Store Credit / Gift Cards
   *Certain terms and conditions apply

1. Is it safe to use my credit card?
   All card transactions are processed with Stripe, the-best-in-class online payment security. You can also choose to pay with Pay Pal, and for easy interest free instalment plans, choose Afterpay or Zip Money.
2. Will I pay any customs fees or taxes?
   All orders are dispatched from Australia. For international orders taxes and duties are calculated according to your shipping destination and included in the delivery costs shown on the order Information page. All prices shown site-wide are in Australian dollars or select to view prices from the available currency options. See more below under Taxes & Duties (for International Orders)
3. Can I get a new invoice for tax or business purposes?
   Of course! Your order invoices are available to view and print at any time in the 'Orders' section of your Cosette account.
   If you need different information on your invoice for business purposes, please let our customer service team know and they will issue a new invoice for you.

SHOP IN-STORE
New! Duty- & Tax-Free In-Store Shopping
We’re excited to announce our flagship boutique based in The Rocks has just been accredited as a Duty-Free Store (DFS) by the Australian Border Force. 

• Shopping duty free allows international travellers to conveniently purchase goods in Australia for personal use without having to pay all local duties and taxes. 
• This means you get your tax back for any purchase exceeding $300 whenever you are travelling overseas within a period of 60 days from your purchase date.

Everyone is welcome to shop at COSETTE. However, only international travellers with outbound plane tickets can purchase items at duty free prices.
How it works: Simply present your passport and valid travel documents to our staff before making a purchase in-store to receive your duty-free shopping card.

Cosette E-Gift Cards. The most fashionable & thoughtful gift!
It will be sent directly to the recipient’s inbox – perfect if you're looking for a last-minute gift. No shipping or physical address required – simply select the amount. To purchase multiple gift cards, simply keep adding to your shopping bag.  

• Cosette Virtual Gift cards are valid for 3 years from the date of purchase.
• Gift cards can only be redeemed against products sold online on cosette.com.au, 
  or in-store at any of the Cosette boutiques.
• Gift cards are non-transferable and cannot be returned or redeemed for cash.
• If your order total is less than the value of the Gift card, the balance will remain on the gift card.
• If your order exceeds the gift card amount, you can choose from any payment options we provide.
• Virtual Gift Cards will be e-mailed to the recipient once the full order has been processed and payment has been taken. A copy will also be sent to the sender as confirmation of dispatch.
• Cosette will not be liable for delivery of a Virtual Gift Card to an incorrect or non-existent email address. This is the sole responsibility of the purchaser.
• Cosette is not responsible if a Gift Card is lost, stolen, destroyed or used without permission.
• Cosette reserves the right to cancel a Gift Card if we deem such action necessary.
• Promotion and/or discount codes cannot be applied to the purchase of Gift Cards.
• If you are a traveller shopper, you can use your gift card on any products purchase available at our Duty-Free store based in The Rocks.

Shipping & Delivery

1. How long will it take to receive my order?
   For all orders placed before midday, Monday – Friday (for in stock items)
   1) Inner Metro Sydney (within 25 km from Sydney CBD): Delivery should not take more than 2 business days.
   2) Greater Sydney (over 25 km from Sydney CBD) / Rural NSW / Canberra ACT: Delivery should not take more than 2 business days.
   3) Queensland / Victoria / South Australia: Delivery should not take more than 3 business days.
   4) Western Australia / Northern Territory: Delivery should not take more than 5 business days.
   5) International Shipping (Delivery should take between 3 to 5 business days).
2. How do I know when my item has been shipped?
   Once your order has been dispatched you will receive an email containing a tracking number. If after 24 hours your tracking info fails to update, please let us know so that we can look into its whereabouts for you.
3. Is my order insured?
   Orders placed from Cosette.com.au to the delivery address are insured against accidental damage and theft at no cost to you.
4. What’s the delivery fees and shipping destinations?
   We deliver Australia-wide & ship worldwide. Delivery options and fees may vary depending on your order or shipping destination and will be displayed at checkout. We have partnered with delivery services to bring you the most competitive rates. Shipping fees include transit insurance to the value of the item. 
   1) For deliveries within Australia: 
   Orders under $1,000 - $19 per delivery
   Orders above $1,000 - $29 per delivery
   2) For international deliveries: Shipping costs will be calculated depending on the shipping destination and option.

Free pick up in store
Visit us in-store to collect your online purchase at our Boutique in The Rocks, Sydney. 

How it works:

• Select the item(s) you want to purchase by adding them to your shopping bag.
• Select Pick Up as delivery option during checkout.
• Complete your purchase.
• You will receive a ‘Ready for pick up email’ when your item(s) are available for collection, for in stock items usually within 2 business days, and for items on pre-order, usually from 14 business days. Check under product details for pre-orders to get a delivery estimate.

Pick up in store is available during normal store trading hours: 11 am to 5 pm, 7 days a week.
Please bring your confirmation email and your ID when you come to collect your order.
Cosette, Shop 2 / 140 George Street, Sydney, NSW 2000

Taxes and Duties (for International Orders)
Taxes and duties are calculated according to your shipping destination and included in the delivery costs shown on your order information page.
We ship to most locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the shipping costs.

Returns Policy
COSETTE offers returns within 7 days after receiving your order.
We have 3 rules of returns, item(s) must be returned:

Within 7 days of receiving your order;
Unworn and unused with the original tags still attached;
In the original packaging which must be in the original condition. This includes branded dust bags and shoe boxes.

Returns that do not meet our policy will be sent back to you.
If you have placed an incorrect order or wish to cancel an order, see the full return policy & procedure here

Final Sale
FINAL SALE applies to items that have been marked down to clear. Items that are marked FINAL SALE are not eligible for return or exchanges, unless in the event of them being faulty or if you have received an incorrect item. If you need advice on products marked FINAL SALE, contact us prior to purchasing to avoid disappointment.

A message will appear in your shopping bag for items that have been marked as FINAL SALE, and by purchasing such an item you agree that the item cannot be returned.

Customer Care
I still need help; how do I get in touch?
Our friendly customer service team is here to help! We're ready and waiting to answer your enquiries. Chat to us (located in the bottom-right corner) or email us.
We are here Monday – Friday 9am – 5pm (AEST) to answer all queries as quickly as possible during business hours.