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Shipping & Delivery
Free pick up in store
Order Online pick up in store.
Store opening hours:
Mon. - Wed: 10am - 5pm
Thurs: 10am - 7pm
Fri: 10am - 6pm
Sat. - Sun: 10am - 6pm
The health and safety of our team, customers and community has always been our priority.
We have enhanced safety measures in place to safeguard team members & customers, going above and beyond government guidelines to maximise protection with increased cleaning and disinfecting equipment. We are committed to playing our part in controlling the spread of coronavirus.
Visit us in-store to collect your online purchase at our Boutique in The Rocks, Sydney.
How it works:
*Pick up in store is available during normal store trading hours.
Please bring your confirmation email and your ID when you come to collect your order.
Cosette, Shop 2 / 140 George Street, Sydney, NSW 2000
Taxes and Duties (for International Orders)
If you're placing an order for delivery outside Australia, using our Flat Rate International Delivery service, you will have to pay taxes & duties as charged by your destination country. (Also referred to as customs charges)
How much will I need to pay for customs charges?
What happens if I don't pay the customs charges?
If payment has not been received after 7 days, the carrier will automatically return the parcel to Cosette. Once it arrives back at our warehouse in Australia, we will issue a refund for the items only. We do not offer a refund for delivery in the instance of a customer refusing to pay for customs charges.
We're not able to reship a parcel that has been returned to us, so you'll need to place a new order if you still want the items.
We strongly advise customers to use the UPS Worldwide Delivery/Toll Express services (where available), as these shipping methods include taxes & duties payable at your destination country.
Returns Policy
COSETTE offers returns within 7 days after receiving your order.
We have 3 rules of returns, item(s) must be returned:
Within 7 days of receiving your order;
Unworn and unused with the original tags still attached;
In the original packaging which must be in the original condition. This includes branded dust bags and shoe boxes.
Returns that do not meet our policy will be sent back to you.
If you have placed an incorrect order or wish to cancel an order, see the full return policy & procedure here
Final Sale
FINAL SALE applies to items that have been marked down to clear. Items that are marked FINAL SALE are not eligible for return or exchanges, unless in the event of them being faulty or if you have received an incorrect item. If you need advice on products marked FINAL SALE, contact us prior to purchasing to avoid disappointment.
A message will appear in your shopping bag for items that have been marked as FINAL SALE, and by purchasing such an item you agree that the item cannot be returned.