Shipping & Delivery

1. How long will it take to receive my order?
   For all orders placed before midday, Monday – Friday (for in stock items)
   1) Inner Metro Sydney (within 25 km from Sydney CBD): Delivery should not take more than 2 business days.
   2) Greater Sydney (over 25 km from Sydney CBD) / Rural NSW / Canberra ACT: Delivery should not take more than 2 business days.
   3) Queensland / Victoria / South Australia: Delivery should not take more than 3 business days.
   4) Western Australia / Northern Territory: Delivery should not take more than 5 business days.
   5) International Shipping (Delivery should take between 3 to 5 business days).
2. How do I know when my item has been shipped?
   Once your order has been dispatched you will receive an email containing a tracking number. If after 24 hours your tracking info fails to update, please let us know so that we can look into its whereabouts for you.
3. Is my order insured?
   Orders placed from Cosette.com.au to the delivery address are insured against accidental damage and theft at no cost to you.
4. What’s the delivery fees and shipping destinations?
   We deliver Australia-wide & ship worldwide. Delivery options and fees may vary depending on your order or shipping destination and will be displayed at checkout. We have partnered with delivery services to bring you the most competitive rates. Shipping fees include transit insurance to the value of the item. 
   1) For deliveries within Australia: 
   Orders under $1,000 - $19 per delivery
   Orders above $1,000 - $29 per delivery
   2) For international deliveries: Shipping costs will be calculated depending on the shipping destination and option.

Free pick up in store - *Suspended from 25 July 2021
Due to COVID-19 restrictions in NSW, Pick-up in-store is currently unavailable.
The health and safety of our team, customers and community has always been our priority.

We have enhanced safety measures in place to safeguard team members & customers, going above and beyond government guidelines to maximise protection with increased cleaning and disinfecting equipment. We are committed to playing our part in controlling the spread of coronavirus.

Visit us in-store to collect your online purchase at our Boutique in The Rocks, Sydney. (Suspended from 25 June due to COVID-19 restriction in NSW)

How it works:

• Select the item(s) you want to purchase by adding them to your shopping bag.
• Select Pick Up as delivery option during checkout.
• Complete your purchase.
• You will receive a ‘Ready for pick up email’ when your item(s) are available for collection, for in stock items usually within 2 business days, and for items on pre-order, usually from 14 business days. Check under product details for pre-orders to get a delivery estimate.

*Pick up in store is available during normal store trading hours: 11 am to 5 pm, 7 days a week.
Please bring your confirmation email and your ID when you come to collect your order.
Cosette, Shop 2 / 140 George Street, Sydney, NSW 2000

Taxes and Duties (for International Orders)
If you're placing an order for delivery outside Australia, using our Flat Rate International Delivery service, you will have to pay taxes & duties as charged by your destination country. (Also referred to as customs charges)

How much will I need to pay for customs charges?

• As customs charges vary widely from country to country, we're not able to predict what these charges will be.
• To help avoid being surprised by any unexpected charges, we'd suggest contacting your local customs office before placing your order, or use online tools to get an estimate.
• You'll be notified of any charges due on your parcel and you'll have 7 days to make the payment.
• As soon as payment has been received, your parcel will be released and shipped to the delivery address you selected at the checkout.

What happens if I don't pay the customs charges?
If payment has not been received after 7 days, the carrier will automatically return the parcel to Cosette. Once it arrives back at our warehouse in Australia, we will issue a refund for the items only. We do not offer a refund for delivery in the instance of a customer refusing to pay for customs charges.

We're not able to reship a parcel that has been returned to us, so you'll need to place a new order if you still want the items.

We strongly advise customers to use the UPS Worldwide Delivery/Toll Express services (where available), as these shipping methods include taxes & duties payable at your destination country.

Returns Policy
COSETTE offers returns within 7 days after receiving your order.
We have 3 rules of returns, item(s) must be returned:

Within 7 days of receiving your order;
Unworn and unused with the original tags still attached;
In the original packaging which must be in the original condition. This includes branded dust bags and shoe boxes.

Returns that do not meet our policy will be sent back to you.
If you have placed an incorrect order or wish to cancel an order, see the full return policy & procedure here

Final Sale
FINAL SALE applies to items that have been marked down to clear. Items that are marked FINAL SALE are not eligible for return or exchanges, unless in the event of them being faulty or if you have received an incorrect item. If you need advice on products marked FINAL SALE, contact us prior to purchasing to avoid disappointment.
A message will appear in your shopping bag for items that have been marked as FINAL SALE, and by purchasing such an item you agree that the item cannot be returned.